I'm having problems accessing an eBook. What should I do?
Answer
- Are you off campus? If so, make sure you are signed in correctly with your NetID and password when prompted. This will allow you to access eBooks and library databases through the university’s proxy server.
- Where are you trying to access the eBook from? eBooks can be accessed from either the Sprague Library’s online book catalog or select academic databases. If you are trying to access the eBook from a different source or foreign link, you may not be able to access it. For more on navigating these resources, consult the FAQs for the library's book catalog and academic databases.
- Is the eBook available? The Sprague Library purchases eBook licenses from a variety of vendors, each with their own specific borrowing rules. Often, only one copy of an eBook can be borrowed electronically at a time, so look for the “Availability” note under the item in the library catalog to see if the item is available. Most eBook titles can only be borrowed for one day, so make sure to check frequently to see if a desired title is available for borrowing.
- Are you reading online, or trying to download the eBook? Downloading eBooks often requires free, third-party software in order to read the material offline. Reading an eBook online can be done directly in your browser and does not require additional software. For more on downloading eBooks, consult the library’s FAQ on downloading eBooks via the library catalog.
- If you are off campus and experiencing network issues beyond just eBook access (cannot access the library website, cannot access library databases, etc.), try these steps listed on the library’s technology troubleshooting FAQ.
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